Privacy Policy

What We Collect

• What you type into our contact form: your name, phone number, email, the address of the job, the services you're interested in and your message.
• Whether you ticked the box to get text messages from us, with the date and the exact words you agreed to.
• How you found us (for example a Google listing, an ad or a referring website). Your browser keeps this for up to 90 days and sends it along with your request.
• Technical details needed to keep the form safe from spam and abuse: your IP address and a spam check by Cloudflare Turnstile.
• If you become a customer: your service records, sites, quotes, invoices and payments. Card payments are handled by Stripe; we never see or store your full card number.

How We Use It

• To answer your question or request, schedule work and provide our services.
• To send you quotes, invoices, receipts and appointment details by email, and by text if you agreed to texts.
• To protect our website and customers from spam and fraud.
• To keep the business and accounting records the law requires.

Text messages (SMS)

If you agree to get text messages from Acoma Lock & Security (operated by Acoma Security Group, LLC), we use your mobile number only to text you about your service: appointment reminders, on-the-way notices, quotes, invoices and receipts. You can agree on our website contact form, by telling our office on the phone, in your customer portal settings, or by texting START to (303) 816-3078. Agreeing is optional and never required to get service.

We do not sell your mobile number, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The sharing described elsewhere in this policy excludes text-message opt-in data and consent: that information is not shared with any third party, other than the provider that delivers our texts (Twilio), which uses it only to deliver them.

Message frequency varies with your service. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. We keep a record of when and how you agreed or opted out.

How We Share It

We do not sell your personal information. We share it only with the service providers that help us run the business, and only so they can do that work: website hosting (Vercel), spam protection (Cloudflare), our customer database (Neon), email delivery, text-message delivery (Twilio) and card payments (Stripe). We may also share information when the law requires it. Text-message opt-in data and consent are never shared for anyone else's marketing, as described above.

Cookies and Browser Storage

We don't use advertising cookies or third-party tracking. Your browser stores one small note of how you arrived at our site (see above) so the office knows which listings bring people in. Clearing your browser's site data removes it.

How Long We Keep It

We keep information as long as we need it to serve you and to meet tax and accounting rules. Text-message consent records are kept as proof of what you agreed to and when.

Your Choices

You can ask to see, correct or delete your information, or stop texts at any time by replying STOP. Call us at (303) 688-4104 or email safer@acomalock.com.

Children

Our website and services are meant for adults and businesses, not for children under 13.

Changes

If we change this policy, we'll update the date at the top of this page.

Contact Us

Acoma Security Group, LLC (Acoma Lock & Security) · Palmer Lake, Colorado · (303) 688-4104 · safer@acomalock.com. See also our Terms and how text messages work.